Privacy Policy
At Nail Art AI, your privacy is our top priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our virtual nail art try-on platform and related services.
Effective Date: November 10, 2025 | Last Updated: November 10, 2025
1. Who We Are
Nail Art AI ("we," "our," or "us") is the data controller responsible for personal information collected and processed in connection with our website, mobile applications, and services (collectively, the "Service"). Our Service provides AI-powered virtual nail art try-on technology, design galleries, nail salon directories, and educational resources.
Contact Information:
Email: help@nailartai.app
Website: https://nailartai.app
2. Information We Collect
We collect information to provide, improve, and personalize our Service. The types of information we collect include:
2.1 Information You Provide Directly
- Account Information: If you create an account, we collect your name, email address, and password.
- Hand Photos: When you use our virtual try-on feature, you upload photos of your hands. These images are processed temporarily and are not stored permanently unless you explicitly save them to your account.
- Communications: When you contact us via email or forms, we collect your name, email address, and message content.
- Preferences: Design favorites, saved designs, search history, and personalization settings.
- User-Generated Content: Reviews, ratings, comments, or designs you submit to our platform.
2.2 Information Collected Automatically
- Device Information: IP address, browser type and version, operating system, device type, unique device identifiers.
- Usage Data: Pages viewed, time spent on pages, links clicked, search queries, referral sources, date and time of visits.
- Location Information: Approximate geographic location based on IP address (used for salon recommendations).
- Performance Data: Page load times, errors, crashes, and technical diagnostics to improve Service performance.
2.3 Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies for essential functionality and analytics. See Section 11 "Cookies" for detailed information and choices.
2.4 Third-Party Information
We may receive information from third-party analytics providers (e.g., Google Analytics) and advertising partners to understand how you interact with our Service and measure campaign effectiveness.
3. How We Use Information
We use the information we collect for the following purposes:
- Provide and Maintain Service: Process your requests, enable virtual try-on functionality, deliver design recommendations, and provide customer support.
- Personalization: Customize content, recommendations, and search results based on your preferences, browsing history, and design favorites.
- Improve and Develop: Analyze usage patterns, test new features, improve AI accuracy, optimize performance, and develop new products and services.
- Security and Fraud Prevention: Detect and prevent fraudulent activity, abuse, spam, and security incidents; enforce our Terms of Service.
- Communications: Send service updates, technical notices, security alerts, and respond to your inquiries. With your consent, send marketing communications about new features and promotions.
- Analytics: Understand how users interact with our Service, measure effectiveness of features, and create aggregated statistics.
- Legal Compliance: Comply with applicable laws, regulations, legal processes, and governmental requests.
Important: We do NOT sell your personal information to third parties, and we never will.
4. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information based on the following legal grounds:
- Consent: When you provide explicit consent (e.g., for marketing communications or non-essential cookies).
- Contract Performance: To fulfill our contractual obligations when you use our Service.
- Legitimate Interests: For purposes such as improving our Service, security, fraud prevention, and analytics, where our interests do not override your rights.
- Legal Obligation: To comply with applicable laws, regulations, and legal processes.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account Data: Retained as long as your account is active, plus a reasonable period thereafter.
- Hand Photos: Processed temporarily during virtual try-on and deleted immediately after processing unless you save them to your account.
- Usage Data: Typically retained for 12-24 months for analytics purposes.
- Support Communications: Retained for 2-3 years to provide ongoing support.
- Legal Requirements: Some data may be retained longer to comply with legal obligations.
You may request deletion of your personal information at any time by contacting help@nailartai.app.
7. Security Measures
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:
- HTTPS encryption for all data transmission
- Secure cloud infrastructure with industry-standard protections
- Regular security audits and updates
- Access controls and authentication requirements
- Encrypted data storage where appropriate
- Employee training on data protection and security
However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. Please use strong passwords and keep your account credentials confidential.
8. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your own, including the United States, where our servers and service providers are located. These countries may have different data protection laws than your jurisdiction.
When we transfer personal information from the EEA, UK, or Switzerland to other countries, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure your data receives an adequate level of protection.
9. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
General Rights
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information ("right to be forgotten").
- Portability: Request a copy of your data in a machine-readable format.
- Object: Object to certain processing activities.
- Restrict: Request restriction of processing in certain circumstances.
- Withdraw Consent: Withdraw consent where processing is based on consent.
California Privacy Rights (CCPA/CPRA)
California residents have additional rights including:
- Right to know what personal information we collect, use, and share
- Right to delete personal information
- Right to opt-out of "sales" (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
How to Exercise Your Rights
To exercise any of these rights, please contact us at help@nailartai.app with "Privacy Rights Request" in the subject line. We will respond within the timeframe required by applicable law (typically 30 days).
10. Children's Privacy
Our Service is not directed to children under the age of 13 (or the minimum age required in your jurisdiction for data processing without parental consent). We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at help@nailartai.app. We will delete such information from our systems promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or prominent notice on our Service
- Obtain your consent where required by law
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: help@nailartai.app
Website: https://nailartai.app/contact
Response Time: We typically respond to privacy inquiries within 48 hours.
Last Updated: November 10, 2025