Jenni's Salon & Spa

I went to Jenni's for the first time at 9a last Friday. I made the appointment over 2 weeks ago for a trim and partial highlights with color. I knew right from the start the stylist was inexperienced in dealing with long hair. She also told me that she doesn't do partial highlights only a full set of highlights. I said well then if you're going to charge me for full highlights I want more highlights for what you're charging me for. She struggled with foiling my hair. I literally had bleach on my hair for over an hour and half. Throughout the 3 hours I was there, she constantly complained about having to use more product, and that she didn't have time to do my hair. She kept informing me that I will have to pay more than just the highlights. When she finally realized she needed help, she and another stylist applied the color. Now the other stylist was gentle and professional. This woman was rough. She tugged and pulled on my hair throught the whole visit. Once the color was finally in she hesitated on even wanting to blow dry it much less cut it. She told me I had to make another appointment to have it cut because she didn't have time to do my hair. I felt she was struggling to breath and move around due to her morbid obesity. She struggled just keeping her arms up. That's probably why it took her over an hour and half to do 24 foils. I have had this same cut and highlight job done with other stylist who managed to do the job in a timely fashion without struggling. Long story short, I could only do half of the blow drying because she continued to pull and tug on my hair. The mistreatment was terrible. I waited 3 days to wash it so the RED color would really stick but noticed the color had washed out to a orange color. Only after 1 wash. I use the color treated shampoo and conditioner from the salon so NO, the shampoo and conditioner were NOT the issue. I tried calling Jenni's this morning but no one answered. The facility is beautiful but looks can be deceiving. Especially when you get horrible service.

My Mother in Law took us here on Saturday morning for makeup and hair for the wedding of her son. When we got there they had 2 bridal parties getting hair and make up and even though they were very busy we loved our makeup and our hair. These makeup and hair artists are very good and work great even when they have 20 girls in the salon at the same time. Very friendly and professional. I loved it

Let me preface by saying my operator at Jenni's really did good work. My review is not pertaining to the quality of the services I received. I've been going to Jenni's for a little over a year now on the advice of my sister-in law, and during that time the prices have gradually increased until they are now verging on laughable. My bill for a colour and trim was $178 this evening. As a comparison, I got my hair coloured and cut in Mid-town Manhattan at a very nice salon right before the Covid lockdowns. My bill was $160 plus tip, which I always provide. I am originally from San Diego and my bill for the same services there was never more than $140...and I went to a nice salon, not some cheap Super Cuts. When I started going to Jenni's the bill was $138 at first. After a few appointments the bill crept up to $158 or $159, I can't recall precisely which. Tonight the bill was $178. These prices are higher than Chicago and New York. This is Central Illinois... I had made an appointment for later in August but the more I thought about it the angrier I grew. I can't shake the feeling that the bill was being padded by having the operator use unnecessary products. I cancelled the appointment about 10 minutes ago and will return to my previous operator who charges only $98 for the exact same services...and does a wonderful job. As I stated above, Jenni's provides good services but their pricing is out of control. ...absolutely out of control. If the salon doesn't change their business model I don't foresee them lasting very long here, unfortunately.

I went in for a consult and I made an appointment 3 months in advance for a TRIM, color, bangs, face framing and long layers and eye brows too. When I GOT THERE they told me they raised their prices and the girl I had told me that it would take 4 or 5 color appointments to get what I wanted. I cried before she even started. I wait 3 months for no color. I am so mad. She wasted my time and hers. She did not tell me during my consultation that it would take 4 or 5 appointments either. I’m already red and I just wanted a different shade of red. She wanted me to do all of those appointments at about 230 dollars per appointment. So I said no to color. It took her 3 hours to cut off half of my hair after I told her to just trim it, I didn’t get bangs bc I didn’t trust her and she attempted a blow out, it was literally just straight. She also waited until she was completely done with my hair to do my eyebrows and I told her I had to go back to work after. I showed up with my eyebrows all red. Not to mention my head is sore after that appointment bc she was yanking on it so hard. I will never again go back. Worst experience I’ve ever had.

I went to Jenni’s for 6+ years before Covid and had a great couple of stylists. After that I never really built a relationship with a new stylist. Well I decided to try again and set up an appointment for a wash and cut for 2:00 knowing that I had to get my son to a Dr appointment at 3:30. An hour would be plenty of time. I have thick hair and my stylists allow for an hour. Well the week prior, I got a call asking to move my appointment to 2:30 because the person ahead of me would take longer, I said that wouldn’t work because of my son’s appointment, so we compromised on 2:15. The day of I get a call asking again to move it to 2:30. Again, no. They said they would let the stylist know. Well, I arrived at 2:15 figuring I would wait 5 minutes. Checked in and wait. And wait. And wait. 2:27 rolls around and it’s obvious that my time and request wasn’t going to be respected. So I cancelled and will not be going back. As a mom of 2 young kids I don’t have time to waist and rarely get time to myself. The two stars are only because of the 6+ years I had with my previous stylist.